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Updating share prices for securities without symbol
We have an investment account with 2 securities that do not have symbols and will not be updated from the web. I've tried several times to update the price of each so that the value of our account will be current. Each time I update one of the securities, the other security also changes to the price I enter. What am I doing wrong? This is a Prudential account, so updating via connection doesn't truly work. Any help would be appreciated!!