Enable recording of screen during screenshare support sessions

alison2493

I was asked to enable Quicken to record the contents of my screen, even when using other apps. There appeared to be no specified end to this access. Nor any information as to where the recording would be held, for how long, and who else might have access to it.

I would like to be able to use support but I don't want to give blanket permission to Quicken in this way. Can anyone answer these questions? Am I the only person for whom this raises alarms?

Quicken Anja

Hello @alison2493,

Thank you for reaching out to the Community with your question.

Screen shares are recorded for the same reason that phone and chat interactions with support are recorded; security, quality assurance, and training purposes.

They are also reviewed at random from time to time to ensure that the agent you interact with is following the proper protocols and guidelines. These recordings also end automatically when the interaction ends and/or is disconnected.

I hope this helps!