Barclays drops support for AA Aviator Mastercard on Quicken

Sierratango

I noticed that I was unable to download transactions into my American Airlines Aviation Mastercard by Barclays account for the last week. I called Barclays customer service and was told the bank "discontinued supporting Quicken." I got no notice from either Quicken or Barclays. Has anyone else noticed this issue with Barclays credit cards for AA or other merchants? And what can be done to get this service reinstated? It's a major inconvenience to say nothing of a disincentive to use either of those services.

splasher

Complaining to AA/Barclays is your only recourse.  Quicken can not force them to participate.  One option is to drop the card and get one from a company to does support Quicken.

Gary V

I'm dropping them

NotACPA

Difficult choice, as I fly AA frequently and get benefits from this card.

gjg 206

Same issue with Barclays Upromise mastercard. Been using this with Quicken for a decade. And suddenly it just stops? No notice from anyone? This is silly. What gives??

Chuck Collins

After seeing this, I just contacted Barclay to see if this was true (i.e. Barclay dropping Quicken support). The agent I talked to (Shamsher) confirmed that Barclay is still working on the issue and is not dropping support for Quicken. Perhaps not a definitive answer (sometimes the right hand does not know what the left hand is doing). But, tt is at least somewhat reassuring. Still no time estimate on resolution.

@NotACPA , as this is the second time in memory this has happened with Barclay, I am considering switching my card to Citicards, AA's other credit card partner. Not sure how difficult that would be. But very frustrated with Barclay at this point.

NotACPA

@Chuck Collins  Thanks for the reminder about AA's other card partner.

Sierratango

@Chuck Collins Thanks for that update. You may be correct about the right hand/left hand thing. The agent I spoke with said flat out that Barclays discontinued support Quicken. I hope yours is right that the banks is "still working on the issue." And the comment by @NotAPCA about switching the card to AA's Citi partner is interesting. I wonder if you can, and if your mileage/T&Cs would remain the same?

James Morrison

I got this response from American Air Master Card (Barclays) today:
We're very sorry for any frustration this matter is causing and we certainly understand your concern. At this time, we have identified an issue that is affecting downloads. Our Technical group is working to resolve the issue. We regret to inform you that we are unsure as to when the issue will be resolved and we apologize for any inconvenience this may cause.

As a reminder, we currently offer several types of alerts to keep you informed about your account. To set up or change your alert settings, please click the "Services" dropdown menu and select the "Alerts" option. Then click the "Edit" link, located to the right of "Alerts". You’ll see a list of alert options and the available methods by which they can be sent to you. A checked box means that you are enrolled in that alert.

Sierratango

Thank you, James That's very helpful to know they are not outright dropping support, which is what the Barclay's customer service rep told me. As for the "Alerts", I see nothing that would apply to the current situation regarding Quicken. Did I miss something?

James Morrison

I think they are saying you can set up alerts on their website for particular transactions or dollar amounts. You'd get an email if a transaction meets the criteria.

James Morrison

One Step downloaded transactions this morning, back to 8/13. Seems fixed.

Mille862

Agree. All transactions came over properly when I downloaded today. I just cross checked the statement that just closed on 8/24 with every transaction in Quicken and all are aligned/accurate.

Only mistake I made was having Quicken support try to help me solve the problem before I realized that it wasn't a problem with Quicken. I've had my account for many years and when they tried to help, it ended up screwing up my data. Won't go through all of the steps that we took but bottom line, I'm not going to go through years worth of data to figure out where the errors are so I just made an adjustment to the previous statement's ending balance to get it to match and this month's statement is now correct. In this case, I wish I hadn't contacted Quicken for support. I'd have been better off to wait it out. Lesson learned.

Chris_QPW

Mille862 said:

I'd have been better off to wait it out. Lesson learned.

My first rule for any connection problem is WAIT, at least until I can confirm on here one way or another if there is really anything I can do about it.

Sierratango

I was the OP and sorry I didn't check in earlier. My AA Advantage card account is now properly downloading from Barclays. That's good. The misinformation I got from the Barclays phone rep is not. Thanks all for your comments.

HWANG2010

A few days all my old transactions updated. My account is out of balance now. I can't tell if it is missing deposits or duplicate purchases transactions. They may from the new entries or old entries that may have been duplicated. I will have to review the end balances at the end of each month to find the month the errors occurred.

James Morrison

Check the opening balance, too. Mine was changed from 0 to $348. There may be duplicates, but best to check it when you have a new bank statement and can reconcile.