Transactions showing as new instead of Matched

jadiegiorgis

I have had an issue recently with transaction I enter manually not showing at Matched.  Instead when I download the transactions it aligns the downloaded transaction to the matched transaction correctly, but instead of showing as Matched, shows as new.  Has all of my details including the Memo correctly showing.  Not happening on all manual transactions.  I especially notice on one particular account.

Quicken Anja

Hello @jadiegiorgis,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, if you haven't already, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Let us know how it goes!