Citi Cards accounts no longer updating since 8/20

KonaTom Windows Beta, Mac Beta Beta
I continually get errors while attempting to update both of my Citi Card accounts.  No transactions have been downloaded since 8/20 (the last actual transaction is from 8/18).

 The error message reads:
  Partial Download (-31)

Then a longish blurb how I must log into the account and select my state for the new rates. First, there are no new rates, and second, I've logged into the site and there are no messages/warnings/requests-for-input presented.

These accounts have worked fine for a very long time.

Any recommendations?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @KonaTom,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let us know how it goes!

    -Quicken Anja
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  • KonaTom
    KonaTom Windows Beta, Mac Beta Beta
    Thank you, that did the trick.  It was a Citi issue where they "updated the user experience" and required me to "reconnect third-party apps".  Once done, it worked.  The important bit was that information from Citi was never presented to me (online or through Quicken) until I followed your instructions.

    So again, thank you!
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