CC-501 & CC-502 Errors

System

This discussion was created from comments split from: "Sorry. We encountered an error. It's not your fault".

welchga

I have had cc-501, cc-502, and now this error with my Guardians Credit Union Account. This first time I reported the problem I was told to wait 24 hours. This did not work. Second time I reported the problem worked with support sent all appropriate information to Support Specialist. He said the problem was being escalated and would be solved soon. That was two weeks ago. He gave me no case number, so I don't know what's being done. You would think a Support Desk would give you a problem number. I have had this Financial Institution since before Quicken added it. I have had Quicken since the first version. Their support used to assign problem or case numbers. In my case the Credit Union completely changed it's security and Quicken stopped working. I will try again with Quicken Support and the Credit Union. I hope to get some kind of case number so I can check the progress. Having to do things the old fashion way for now.

Thanks for listening!

Quicken Anja

Hello @welchga,

Thank you for taking the time to visit the Community and tell us about your issue, though I apologize that you are experiencing this.

I took the liberty of reviewing your account and found that the escalation that was filed when you last contacted support is currently still open and in progress, though unfortunately, I do not have an ETA available to share with you. However, if you intend to contact Quicken Support again to follow up on that escalation; your ticket number for your previous interaction is T-8793899 and your escalation ticket number is T-8794082.

I hope this helps!