AMERICAN EXPRESS DOWNLOAD TRANSACTIONS

Unable to connect to the server on All Amex Accounts.
Please escalate

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Answers

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    Answer ✓
    There is an Alert posted about Amex connection issues.  Perhaps your issue is related to this?:  ONGOING 8/25/21 American Express Returns OL-293/294, CC-503/103, or CC-502/102 Error.
    Also, when OSU fails and these error codes are returned, sometimes doing Update Now (Account register > upper right Gear icon > Update now) will work.  If you have not already done so, you might want to try doing that.
    (QW Premier Subscription: R39.23 on Windows 10)
  • JDT
    JDT Member ✭✭
    Same thing happening to me for the past few days. Getting an OL-294 A error message
  • mrzookie
    mrzookie Member ✭✭✭✭
    edited September 2021
    AMEX is tinkering with their site. I have pending transactions that have completely disappeared from the site. Fidelity Full View (a Quicken-like web-based product offered to Fidelity customers) is also unable to update AMEX transactions. I'm pretty sure the problem is on the AMEX end.
  • taffeys
    taffeys Member ✭✭✭
    This morning I am also receiving an OL-294-A error on our AMEX card, was fine yesterday. Update Now does not cure the problem.
    Quicken Subscription Deluxe Version R40.21 Build 27.1.40.21
    Windows 11 Pro x64 Version 21H2 Build 22000.675
  • CaveCreek
    CaveCreek Member ✭✭✭
    Arggh ... Problem with AMEX update again today: OL-294-A all accounts. Did a "Report a problem" Any suggestions?
  • Philip107
    Philip107 Member ✭✭✭✭
    All morning for the last several hours I get this error when attempting an online update with American Express. I suppose it will eventually clear itself out.
     ---- Quicken User since 1998 ----
  • askay
    askay Member ✭✭
    Same here -- OL-294-A. This is the second day this occurred. Quicken Premier Windows 10 Enterprise, Build 27.1.35.26.
  • Sluggo
    Sluggo Member
    I'm getting the same OL-294A error querying my American Express account on 9/1/2021.
  • Haapy
    Haapy Member ✭✭✭
    This error started 09/01/21 in the AM. Ticket number 8824376. No ETA.
  • for the past day or so, no downloads from American Express with the OL-294-A error message.
  • dalehawaii
    dalehawaii Member ✭✭✭✭
    Same here getting an OL-294-A error
    Quicken user since 1996
    Quicken Home & Business Subscription
  • Also getting OL-294-A error today on American Express. Seems to be a frequent occurrence after the last several updates - not always the same financial institution but routine issues connecting with at least one account.
  • thorn5
    thorn5 Member ✭✭
    Also getting OL-294-A error since last Quicken automatic update. Boo!!
  • Just like everyone else OL-294-A
  • dhobman
    dhobman Member
    Ditto. OL-294-A .
  • G123
    G123 Member
    Me too :/
  • hos2277
    hos2277 Member ✭✭
    got it OL-294-A, just this morning.
  • Harold-Jr
    Harold-Jr Windows Beta Beta
    Started today
  • Jeff Skelton
    Jeff Skelton Member ✭✭✭
    again with amx ol294-a when will it stop
  • mrzookie
    mrzookie Member ✭✭✭✭
    AMEX is working for me as of 5:30pm EDT. 
  • Harold-Jr
    Harold-Jr Windows Beta Beta
    Yes, it's working. Problem solved 3:00 PM PDST
  • dalehawaii
    dalehawaii Member ✭✭✭✭
    @mrzookie and @Harold-Jr Many thanks for confirming it's fixed. You saved me time by allowing me to work on my expense report stuff. Thanks again!
    Quicken user since 1996
    Quicken Home & Business Subscription
  • Haapy
    Haapy Member ✭✭✭
    edited September 2021
    09/01/21 3:30P Pacific  Amex is working again. Would you let the devs know so they can close out ticket 8824376 tks. Andy
  • taffeys
    taffeys Member ✭✭✭
    Working fine here now too.
    Quicken Subscription Deluxe Version R40.21 Build 27.1.40.21
    Windows 11 Pro x64 Version 21H2 Build 22000.675
  • askay
    askay Member ✭✭
    edited September 2021
    Well, I must have offended the online gods somehow because mine was not working this morning. So I deactivated and then reactivated the AmEx online access for each card, which did the trick. Why I have to jump through these hoops, though, is beyond me. And I should note as well that Quicken then hung for quite a long time on reestablishing mobile access to these accounts.