Citibank / Citi Card Still not working

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  • boblinthewild
    boblinthewild Quicken Windows Subscription Member ✭✭
    Did you go to the page on the Citi website to authorize 3rd party apps? I wasn't having any success either until I remembered I had to do that. Once I did, I was able to set up my new account.
  • AAR
    AAR Quicken Windows Subscription Member ✭✭
    I can also confirm now working for me after going to 3rd party app page. I went to citi.com/datamanagement to reactivate direct connect.
  • TomTerrific
    TomTerrific Quicken Windows Subscription Member ✭✭
    Chad: Don't forget to go to "https://citi.com/datamanagement" first and open a 10-minute window for Citi to accept a new connection.
  • Arthur Begun
    Arthur Begun Member ✭✭✭
    I've been getting CC-502 from Citibank for several days including today at 6:30 PM eastern time.
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    edited September 2021
    Arthur Begun said:
    I've been getting CC-502 from Citibank for several days including today at 6:30 PM eastern time.
    The Express Web Connect connect method issue is still unresolved: Citi Bank Citi Cards CC-502/102

    As previously suggested in this thread over three weeks ago, if you are not willing to accept the unreliability of this connection method, use the Direct Connect or the Web Connect connection method if available instead.  If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank
  • jayquik03
    jayquik03 Quicken Windows Subscription Member
    Hopefully this will help someone. I don't know if all the steps are necessary but this is what I did step by step.
    (I was setting up a new citi card so this may differ if you already have an account setup in quicken)
    Tools> Add Account> Select Citi Cards/Card Type> Click Advanced at bottom of screen where you type in your login info> Choose Direct Connect/Card Type> type your login info and try to log in (I got an error here saying that citi had a pop up window or something I needed to take care of. In your browser sign into your citi account and then go to https://online.citi.com/US/ag/ofxConsentPage?flowtype=isOFXDeepDrop and select allow access. Try logging in again through quicken it should connect now. Hopefully this helps someone.

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