vvlee said: Dear Quicken Anja, When I tried to connect to my Citibank account, there wasn't any prompt asking me anything about the connection options. It just asked me for my Citibank user ID and password. The connection failed and I got an CC-502 error.
Chadschloss78 said: > Hello @Chadschloss78, > > Thank you for taking the time to reach out to the Community and tell us about your issue, though I apologize that you are experiencing this. > > Aside from the error message you are receiving, do you also happen to receive any specific error code(s) associated with the message that you could provide us with here, please? Also, which connection method are you using to connect (Express Web Connect or Direct Connect)? > > Please check back and let us know! Thank you. No errors at all, exactly what I listed - Tried to create a new citi account, same thing. Can't send you a screenshot on here, but if you list an email address I can send one.
kevinmartin4282 said: I have lost the capability of updating my "Citibank" card. I continue to receive the error code "#CC502, try back later" I have been trying for over 4 days now. Please let me know what to do?? [Removed - Personal Info]
txfeinbergs said: Same problem here. I can't access my Costco card which is a Citi card. It keeps complaining about either my password being wrong (it isn't), or not being able to connect to card services.
txfeinbergs said: Costco card does NOT work, and yes, I set it up as you indicated. I get a CC-502 error as follows: What you should know Quicken can't add this account because the Citi Cards website is temporarily unavailable. Please try again in a few hours. Thank you for your patience! The thing is, the site is NOT unavailable.
txfeinbergs said: I appreciate you trying to help and I actually went through your steps several times, but there is something fundamentally broken with Citi Bank's site with regards to passwords. I can login without issue to their site on the web, but not through Direct Connect, or Express Connect. I even went through the steps to add Direct Connect to Citi with the 10 minute timer but that failed as well (and actually, it showed I already had access with the last successful access on 9/15 - the last time this worked). If this doesn't get fixed in the next few days, I will have to jump ship I am afraid.
txfeinbergs said: Invalid password so I can never get it set up. It seems to be an issue with the Plaid interconnect. I just tried [another product] and it couldn't connect either [removed - inaccurate/speculation] I then tried [a second different product] and it worked fine (using the same password the other services can't process). I have been using Quicken for about 5 years now, so I sure hope they can get this fixed in the next few days before I switch back to [the other product] (which I abandoned for Quicken 5 years ago due to the ads... but at this point, at least it works).
txfeinbergs said: Another good suggestion, but nope, not even that helped. I am at a dead end until Quicken gets this resolved (and given my yearly renewal is in 27 days, whether that happens or not will depend on resolution to this issue).
TomTerrific said: See earlier post. I was originally using Web Express Connect when it stopped working.
