Citibank / Citi Card Still not working
Chadschloss78
Quicken Windows Subscription Member ✭✭
I just read that this issue was fixed, yet I still cant login. Ive followed all the troubleshooting steps, deleted stored password, deleted stored online details, tried starting fresh with new online login. I get "" Sorry, we've encountered an error - its not your fault" message.. When will this be resolved? It was working fine.
0
Comments
-
Hello @Chadschloss78,
Thank you for taking the time to reach out to the Community and tell us about your issue, though I apologize that you are experiencing this.
Aside from the error message you are receiving, do you also happen to receive any specific error code(s) associated with the message that you could provide us with here, please? Also, which connection method are you using to connect (Express Web Connect or Direct Connect)?
Please check back and let us know! Thank you.-Quicken Anja
Make sure to sign up for the email digest to see a round up of your top posts.0 -
Dear Quicken Anja,
When I tried to connect to my Citibank account, there wasn't any prompt asking me anything about the connection options. It just asked me for my Citibank user ID and password. The connection failed and I got an CC-502 error.0 -
vvlee said:Dear Quicken Anja,
When I tried to connect to my Citibank account, there wasn't any prompt asking me anything about the connection options. It just asked me for my Citibank user ID and password. The connection failed and I got an CC-502 error.
Intuit continues to have difficulty maintaining the Express Web Connect connection method for Quicken. If you are not willing to accept the unreliability of this connection method, I suggest you use the Direct Connect or the Web Connect connection method if available instead. If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank
0 -
> Hello @Chadschloss78,
>
> Thank you for taking the time to reach out to the Community and tell us about your issue, though I apologize that you are experiencing this.
>
> Aside from the error message you are receiving, do you also happen to receive any specific error code(s) associated with the message that you could provide us with here, please? Also, which connection method are you using to connect (Express Web Connect or Direct Connect)?
>
> Please check back and let us know! Thank you.
No errors at all, exactly what I listed - Tried to create a new citi account, same thing. Can't send you a screenshot on here, but if you list an email address I can send one.0 -
Chadschloss78 said:> Hello @Chadschloss78,
>
> Thank you for taking the time to reach out to the Community and tell us about your issue, though I apologize that you are experiencing this.
>
> Aside from the error message you are receiving, do you also happen to receive any specific error code(s) associated with the message that you could provide us with here, please? Also, which connection method are you using to connect (Express Web Connect or Direct Connect)?
>
> Please check back and let us know! Thank you.
No errors at all, exactly what I listed - Tried to create a new citi account, same thing. Can't send you a screenshot on here, but if you list an email address I can send one.0 -
I have lost the capability of updating my "Citibank" card. I continue to receive the error code "#CC502, try back later" I have been trying for over 4 days now. Please let me know what to do??
[Removed - Personal Info]0 -
kevinmartin4282 said:I have lost the capability of updating my "Citibank" card. I continue to receive the error code "#CC502, try back later" I have been trying for over 4 days now. Please let me know what to do??
[Removed - Personal Info]0 -
Changed my citi card password on Sept. 10 and haven't been able to update . Deactivated citi card in quicken, and tried to set up as a new account. consistently getting cc502 for 3 days now, various times of day.0
-
Hello everyone,
We currently are experiencing issues with Citibank/Citicards receiving CC502/102 errors. This is something we're currently aware of and are looking into. We currently do not have an ETA. If you would like to follow the issue you can do so by clicking the ribbon to the right of the title on the link down below.
https://community.quicken.com/discussion/7898164/citi-bank-citi-cards-cc-502-102
Thanks,
Quicken Francisco0 -
Same problem here. Quicken support has opened tickets six times and I've spent 7 hours on the phone with them, and no results or explanations yet!0
-
Same problem here. I can't access my Costco card which is a Citi card. It keeps complaining about either my password being wrong (it isn't), or not being able to connect to card services.0
-
txfeinbergs said:Same problem here. I can't access my Costco card which is a Citi card. It keeps complaining about either my password being wrong (it isn't), or not being able to connect to card services.Signature:
This is my website: http://www.quicknperlwiz.com/0 -
Costco card does NOT work, and yes, I set it up as you indicated.
I get a CC-502 error as follows: What you should know
Quicken can't add this account because the Citi Cards website is temporarily unavailable.
Please try again in a few hours. Thank you for your patience!
The thing is, the site is NOT unavailable.0 -
txfeinbergs said:Costco card does NOT work, and yes, I set it up as you indicated.
I get a CC-502 error as follows: What you should know
Quicken can't add this account because the Citi Cards website is temporarily unavailable.
Please try again in a few hours. Thank you for your patience!
The thing is, the site is NOT unavailable.
Note: You may need to enable access for Quicken: sign in to the Citi web site, select Profile > More Settings and Manage Desktop Apps
1 -
I appreciate you trying to help and I actually went through your steps several times, but there is something fundamentally broken with Citi Bank's site with regards to passwords. I can login without issue to their site on the web, but not through Direct Connect, or Express Connect. I even went through the steps to add Direct Connect to Citi with the 10 minute timer but that failed as well (and actually, it showed I already had access with the last successful access on 9/15 - the last time this worked). If this doesn't get fixed in the next few days, I will have to jump ship I am afraid.0
-
Just so you know errors starting with CC- are Express Web Connect errors. Direct Connect errors start with OL-.Signature:
This is my website: http://www.quicknperlwiz.com/0 -
txfeinbergs said:I appreciate you trying to help and I actually went through your steps several times, but there is something fundamentally broken with Citi Bank's site with regards to passwords. I can login without issue to their site on the web, but not through Direct Connect, or Express Connect. I even went through the steps to add Direct Connect to Citi with the 10 minute timer but that failed as well (and actually, it showed I already had access with the last successful access on 9/15 - the last time this worked). If this doesn't get fixed in the next few days, I will have to jump ship I am afraid.0
-
Invalid password so I can never get it set up. It seems to be an issue with the Plaid interconnect. I just tried [another product] and it couldn't connect either [removed - inaccurate/speculation] I then tried [a second different product] and it worked fine (using the same password the other services can't process). I have been using Quicken for about 5 years now, so I sure hope they can get this fixed in the next few days before I switch back to [the other product] (which I abandoned for Quicken 5 years ago due to the ads... but at this point, at least it works).0
-
txfeinbergs said:Invalid password so I can never get it set up. It seems to be an issue with the Plaid interconnect. I just tried [another product] and it couldn't connect either [removed - inaccurate/speculation] I then tried [a second different product] and it worked fine (using the same password the other services can't process). I have been using Quicken for about 5 years now, so I sure hope they can get this fixed in the next few days before I switch back to [the other product] (which I abandoned for Quicken 5 years ago due to the ads... but at this point, at least it works).-1
-
Another good suggestion, but nope, not even that helped. I am at a dead end until Quicken gets this resolved (and given my yearly renewal is in 27 days, whether that happens or not will depend on resolution to this issue).0
-
txfeinbergs said:Another good suggestion, but nope, not even that helped. I am at a dead end until Quicken gets this resolved (and given my yearly renewal is in 27 days, whether that happens or not will depend on resolution to this issue).0
-
I've opened 6 support tickets on this issue and none have been any help. City Cards says they never heard of Direct Connect-- that it's Quicken's problem. Poor tech support. I've given up trying (since Sept. 4).0
-
See earlier post. I was originally using Web Express Connect when it stopped working.0
-
TomTerrific said:See earlier post. I was originally using Web Express Connect when it stopped working.Signature:
This is my website: http://www.quicknperlwiz.com/-1 -
[removed - no soliciting]0
-
Citicards direct connect is suddenly working this morning (9/26/21). Hopefully it continues. (It's working for me even though I had not used Direct Connect previously. It has not worked for the past couple weeks.)1
-
[removed - off-topic]-1
-
And connections to Citibank are now also working (at least for me).1
-
Citi restored the connects late last night for both Citibank for Express Web Connect/checking/savings accounts and Citi Cards for Direct Connect/credit cards.
Signature:
This is my website: http://www.quicknperlwiz.com/0 -
Still not working for me . No error codes. Can’t direct connect. Tried making a new citi card account in quicken and that still doesn’t work0