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Quicken Classic for Windows
Installing and Updating (Windows)
Quicken Update Fails Everytime, Reinstalling Fails
Charlene2@
I have searched the Forum and followed directions for uninstalling Quicken but I've been unsuccessful. I uninstalled through the Control Panel and then Qcleanui, etc. (I created the New Briefcase folder and downloaded the appropriate files. Now I have removed everything I can find related to Quicken and Intuit and either deleted or renamed folders to TROUBLESHOOTING. I even checked for entries in the Windows Registry because the last install I ran failed due to a version conflict. Is there anything I can do or am I at the point where I should contact customer support? I am using the Quicken subscription for Windows version R33.24, Build 27.1.33.24. I'm completely dependent on Quicken. Thanks so much.
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Accepted answers
Frankx
Hi
@Charlene2@
Based on what you've said above, I suggest that you contact Quicken Support for some hands-on assistance. Here's the
LINK
, but they won't be available until tomorrow.
Let us know how it goes.
Frankx
Sherlock
As you have not provided the error message you are receiving when the installation fails, I suggest you contact Quicken Support:
https://www.quicken.com/support/quicken-support-options
All comments
Frankx
Hi
@Charlene2@
Based on what you've said above, I suggest that you contact Quicken Support for some hands-on assistance. Here's the
LINK
, but they won't be available until tomorrow.
Let us know how it goes.
Frankx
Sherlock
As you have not provided the error message you are receiving when the installation fails, I suggest you contact Quicken Support:
https://www.quicken.com/support/quicken-support-options
Charlene2@
Hi, Sherlock. There was no error number or code. I printed the screen and the log file. It’s a version error. It may be the Adler32 error? I haven’t read the forum entry so will try that and then contact support. Thanks so much.
Charlene2@
My problem was the Adler32 issue. I went to the Quicken support site and downloaded the latest Mondo Patch. It went fairly smoothly. A couple of hiccups but, apparently, I got through them because Quicken is reinstalled and I just updated all of my banking/credit card accounts. Whew. Thank you.
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