Quicken Update Fails Everytime, Reinstalling Fails

Charlene2@

I have searched the Forum and followed directions for uninstalling Quicken but I've been unsuccessful. I uninstalled through the Control Panel and then Qcleanui, etc. (I created the New Briefcase folder and downloaded the appropriate files. Now I have removed everything I can find related to Quicken and Intuit and either deleted or renamed folders to TROUBLESHOOTING. I even checked for entries in the Windows Registry because the last install I ran failed due to a version conflict. Is there anything I can do or am I at the point where I should contact customer support? I am using the Quicken subscription for Windows version R33.24, Build 27.1.33.24. I'm completely dependent on Quicken. Thanks so much.

Frankx

Hi @Charlene2@

Based on what you've said above, I suggest that you contact Quicken Support for some hands-on assistance.  Here's the LINK, but they won't be available until tomorrow.

Let us know how it goes.

Frankx

Sherlock

As you have not provided the error message you are receiving when the installation fails, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

Frankx

Hi @Charlene2@

Based on what you've said above, I suggest that you contact Quicken Support for some hands-on assistance.  Here's the LINK, but they won't be available until tomorrow.

Let us know how it goes.

Frankx

Sherlock

As you have not provided the error message you are receiving when the installation fails, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

Charlene2@

Hi, Sherlock. There was no error number or code. I printed the screen and the log file. It’s a version error. It may be the Adler32 error? I haven’t read the forum entry so will try that and then contact support. Thanks so much.

Charlene2@

My problem was the Adler32 issue. I went to the Quicken support site and downloaded the latest Mondo Patch. It went fairly smoothly. A couple of hiccups but, apparently, I got through them because Quicken is reinstalled and I just updated all of my banking/credit card accounts. Whew. Thank you.