Unable to delete Payee in quicken for Mac

Question

I have this one bill under bills & Income that is saying that I am 254 days overdue.  I have paid this bill multiple times on time.  But my problem is that I cannot get rid of this bill off of my list.  When I go to the 3 dots on the right to delete.  The delete option is grayed and resulting in me being unable to delete this bill.  How can I fix this issue?

Quicken Paloma · Answer

Hello @DPeyton,

Thank you for the screenshot and additional information, although I apologize this issue is still persisting. I would recommend attempting to find the bill reminder in question in your register and attempt to delete it from there. If you are not able to find it in your register please let us know. Also, if you have not you can submit a bug report by selecting Help >Report a problem.

Please let us know of any questions or concerns.

-Quicken Paloma

DPeyton · Answer

Attached is my screen shot and I am referring to the bill at the top of the list.

Image 10-1-21 at 11.54 PM.jpg

Quicken Paloma · Answer

Hello @DPeyton,

Thank you for your response. To better assist you a few more details are needed. For instance, is this an e-biller or a manual bill reminder? It would also be most helpful if you could attach a screenshot of the issue. Having this will allow us to take a closer look and a better understanding.

For instructions on attaching a screenshot click here. Please note that you may have to drag the image file into the response box.

Once more information is obtained we can move towards diagnosing/troubleshooting the issue at hand.

-Quicken Paloma