Account Locked [Online Biller error message]

Question

Quicken Deluxe 35.31  Win 10  19043
For the last 2-3 weeks, every day I have had 1-3 Bills with the message "Account is Locked". 
I do the "try again" procedure and then everything is fine. But the next day I get the same messages. It's not the same bills every day that are locked. Different bills each day.

Quicken Paloma · Answer

Hello Spotteddog,

Thank you for your response, although I apologize the problem is still persisting. If you have any current example(s) of the issue, could you take a screenshot? I know the "locked" billers change constantly but any example would be fine. Once I obtain these I can send a bug report to our service provider so that they may take a further look into it.

For instructions on attaching a screenshot click here. Please note that you may need to drag the image file into the response box.

Hope this helps. Again I apologize for the nuisance. Please let us know if you have any questions or concerns.

-Quicken Paloma

Spotteddog · Answer

Paloma,I did the biller "review and repair" you requested and it found no errors. 
But I still have 1-3 different billers "Locked" every day I sign into Q.  It's not the same bills every time and if I click on "try again" it seems the fix the problem.

I know that most of my billers require a 2 Step verification, but I never get a prompt to enter a code from Q. This problem only started in the last few weeks Even though the 2 step verification has been required for years, it never interfered with Q until just recently.

Quicken Paloma · Answer

Hello @Spotteddog,

Thank you for the additional detailed information. Next time that this issue occurs, I would recommend validating the online biller(s).

To validate your online biller select Bills & Income >Settings >Review and Repair >Review and Repair Online billers. A visual example is below.

Hope this helps. Please attempt the steps above and let us know how it goes.

-Quicken Paloma