QCS-0500 An internal problem has occurred while processing your request

Getting a "General Error" dialog that appears when it try and Update my accounts online. The dialog tells me that "Quicken encountered an error while communicating with our servers. Try again later. If the error persists, contact Quicken Support."

This has been occurring for two days straight ... Looking at the error details, I see the following:

error #1
level: 4 (Debug = 0, Critical = 6)

description:
Quicken cloud services error. (client error)

suggestion:
Try again later.

system description:
transactions upload: requests (20) don't match responses (0)

response:
{
"errors" : [
{
"httpStatus" : 500,
"code" : "QCS-0500",
"title" : "An internal problem has occurred while processing your request [RequestId = null]. Please try after some time.",
"extData" : {
"exception" : "NullPointerException: "
}
}
]
}

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @seer14,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    Based on the information you provided, it would be best for you to contact Quicken Support directly for further assistance. Our support agents will need to collect a copy of your log files to further investigate and will likely be required to contact our Tier 2 team to file an escalation.

    I apologize for any inconvenience this may cause! Thank you.
    -Quicken Anja