One Step Update Sync is not Working!

I am running Quicken Premier subscription with latest update. One step update Sync has stopped working for me. I have validated my data file and shows no errors.

1. One step update for a month now stalls while a sync to Quicken Cloud executes.
a. the message says this is a one time process so why does it happen multiple times?
b. What is Quicken Cloud anyway? My Quicken Backup is to my private dropbox folder; I never registered for the free cloud storage.
c. While this process executes, Quicken is nonresponsive, Windows reports it as nonresponsive, screen goes black for multiple periods. I want this to go away.

2. Now, after one step update finally terminates after an unacceptable delay, it shows that there were no new transactions across multiple accounts. I know this is not true because I can see new transactions when I log directly into banks and credit card companies.

I depend on and love Quicken for all my personal finances for 15 years. Having it so sick is very disturbing to me. Please help.
Ken (my wife is Pat)


  • Sherlock
    Sherlock Member ✭✭✭✭
    edited September 2021
    If you haven't already, you may want to review:

    If you're not using the Quicken Cloud for Quicken Mobile app or Quicken on the Web, I suggest you disable the Sync.  Otherwise, I suggest you attempt to reset your cloud data.

    As to your issue importing transactions, please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.
  • Pat Sills
    Pat Sills Member ✭✭
    Thx for your prompt reply. Sync has always been disabled, but when I launch one step update Quicken attempts to sync to the cloud. See attachment.
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @Pat Sills,

    You might also want to make sure that your "Synch" to mobile and the web is turned off.  See this Snip:


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