One Step Update Sync is not Working!
Options
Pat Sills
Member ✭✭
Hi,
I am running Quicken Premier subscription with latest update. One step update Sync has stopped working for me. I have validated my data file and shows no errors.
1. One step update for a month now stalls while a sync to Quicken Cloud executes.
a. the message says this is a one time process so why does it happen multiple times?
b. What is Quicken Cloud anyway? My Quicken Backup is to my private dropbox folder; I never registered for the free cloud storage.
c. While this process executes, Quicken is nonresponsive, Windows reports it as nonresponsive, screen goes black for multiple periods. I want this to go away.
2. Now, after one step update finally terminates after an unacceptable delay, it shows that there were no new transactions across multiple accounts. I know this is not true because I can see new transactions when I log directly into banks and credit card companies.
I depend on and love Quicken for all my personal finances for 15 years. Having it so sick is very disturbing to me. Please help.
Thanks,
Ken (my wife is Pat)
I am running Quicken Premier subscription with latest update. One step update Sync has stopped working for me. I have validated my data file and shows no errors.
1. One step update for a month now stalls while a sync to Quicken Cloud executes.
a. the message says this is a one time process so why does it happen multiple times?
b. What is Quicken Cloud anyway? My Quicken Backup is to my private dropbox folder; I never registered for the free cloud storage.
c. While this process executes, Quicken is nonresponsive, Windows reports it as nonresponsive, screen goes black for multiple periods. I want this to go away.
2. Now, after one step update finally terminates after an unacceptable delay, it shows that there were no new transactions across multiple accounts. I know this is not true because I can see new transactions when I log directly into banks and credit card companies.
I depend on and love Quicken for all my personal finances for 15 years. Having it so sick is very disturbing to me. Please help.
Thanks,
Ken (my wife is Pat)
0
Answers
-
If you haven't already, you may want to review: https://www.quicken.com/support/what-quicken-cloud
If you're not using the Quicken Cloud for Quicken Mobile app or Quicken on the Web, I suggest you disable the Sync. Otherwise, I suggest you attempt to reset your cloud data.
As to your issue importing transactions, please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab.0 -
Hi @Pat Sills,
You might also want to make sure that your "Synch" to mobile and the web is turned off. See this Snip:
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0
