Unable to connect to Citi

System

This discussion was created from comments split from: Unable to Link to Existing Quicken Account.

Rafi Schwartz

I have tried "Citibank", "Citi Cards" and "Costco Anywhere Visa Card by Citi" and quicken still cannot find my cc account

Quicken Anja

Hello @Rafi Schwartz,

Thank you for taking the time to visit the Community to tell us about your issue, though I apologize that you are experiencing this.

We will need some additional information in order to better assist you further.

Are you trying to add a new account to Quicken or are you trying to connect an existing account that has already been added to Quicken? Also, do you receive any specific error code(s) and/or message(s) while trying to connect that you could provide us with here, please?

Please check back and let us know! Thank you.

HesseStep78

Is this chat still open ?

Quicken Anja

Hello @HesseStep78,

Thank you for taking the time to visit the Community, however, since this is an older post that was originally created back in 2021, it is less likely to receive an answer now.

I would suggest creating a new post for better visibility and to potentially receive responses from other users who may currently be experiencing the same problem. Doing so will also assist us with better tracking ability in the event that this issue may result in an escalation being required.

Please be sure to include a description of the issue, any error messages as well as the version of Quicken you have currently running (Help > About Quicken). The more information you are able to provide, will help the Community to better understand and assist.

Thank you!