Southeast Toyota Finance no longer working for downloads

Jay Baker
Jay Baker Member ✭✭
About the time I moved to 6.4, the downloads stopped working. I now get an error even trying to connect the account. Is this a known issue and if so, when can we expect it to start working again?


$app_build_number: 604.41722.100
[removed - unnecessary log data]

errors count: 1

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (aggregator error)

BID: 55422

FI name: Southeast Toyota Finance

response:
{
"code" : 201,
"resource" : {
"status" : "CREATED",
"pollingReference" : "\/institution-logins\/294086833935058689\/poll",
"id" : "294086833935058689",
"clientId" : "1A750360-D0FC-4A80-9BF0-1234567890"
}
}

poll response:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDS_DEFAULT",
"cpAggStatusCode" : "ccscrape.102",
"aggStatus" : "FI_TIMEOUT",
"isProcessing" : false,
"cpAggStatusDetail" : "We apologize for the inconvenience."
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "294086833935058689",
"isProcessing" : false
}

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Jay Baker,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, please take a moment to review and follow the error-specific guidance found in this support article.

    I hope this helps!
    -Quicken Anja
  • Jay Baker
    Jay Baker Member ✭✭
    Thanks Anja... tried all that was listed there... still not working.
  • Quicken Paloma
    Quicken Paloma Moderator mod
    Hello @Jay Baker, 

    Thank you for your response. I was able to recreate this issue on my end. I would recommend waiting 24 business hours, then attempt updating/adding your account(s) again. If this issue is still persisting please contact Quicken Support. An agent will assist you in collecting log files and escalate this issue as needed. Again I apologize for the inconvenience this has caused. 

    To contact Quicken Support click here. 

    Hope this helps. Please let us know how it goes and of any questions/concerns.

    -Quicken Paloma 
  • hsandickk
    hsandickk Member ✭✭
    I'm having the same problem for a week. I used the "report a problem" from the "one step update window." is that enough?
  • Jay Baker
    Jay Baker Member ✭✭
    Tried again this morning... still not working.
  • Quicken Paloma
    Quicken Paloma Moderator mod
    Hello @hsandickk

    Thank you for reaching out to Quicken Community. I apologize you are having difficulties updating your account. For now, submitting log files through "report a problem" is fine. Please attempt updating your account(s) intermittently throughout the day. If you are still seeing this issue after 48 hours please contact Quicken Support so that this issue may be escalated as needed. 

    To contact Quicken Support click here. 

    Hope this helps. Let us know how it goes and of any questions or concerns. 

    -Quicken Paloma 
  • seibertgar
    seibertgar Member
    I'm also having same issue with SETF. Error CC-502 for weeks now.
  • Jay Baker
    Jay Baker Member ✭✭
    Yep.... here too. I have sent multiple log dumps, etc. from the program for the failures. Hope this is getting some attention as it used to work a couple of weeks ago.
  • hsandickk
    hsandickk Member ✭✭
    okay. worked tonight, 10/7.
  • Jay Baker
    Jay Baker Member ✭✭
    I tried this morning and also was successful