BankUnited Web Connect problem

susan3032

Worst bank ever for online services. Recently set up this bank to download checking transactions into quicken. Every transaction comes down as a deposit. No check numbers..... Just checking to see if this issue has been reported by Quicken to BankUnited.

I only have option for Express Web Connect.

Running Windows 10. All other banks work correctly.

Quicken Anja

Hello @sue,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you don't mind, I'd like to start off by having you create a new (test) file to see if you experience the same issue in a new file as well. In doing so, we will be able to determine whether or not this is caused by an issue specifically within your current data file.

Follow the steps below to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file. Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
6. Select to not use Mobile (if prompted).
7. Click Add Account to try adding the same BankUnited account(s) 

After adding accounts, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file. 

Follow the steps below to switch files:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!

susan3032

Hi Quicken Anja. It was no joy. A new test quicken file as requested. Same issue. All transactions are deposits. Which would be nice in real life, but..... Can you see if there's any open issues on this? If not, a case needs to be open. Thanks

Quicken Anja

Thank you for following up and confirming that the same issue occurred in the test file.

I did check and do not see any open tickets for this issue currently.

That said, please contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to further investigate and find the root cause of this issue, and from there will likely be required to file an escalation if they see fit.

I apologize for any inconvenience this may cause! Thank you.