Cannot reinstall Quicken after removal via windows and registry cleanup

Firedog
Firedog Member
I removed quicken due to slowness to load and operate on an iphone as a hot spot. Used to work well. Removed the App using the windows 10 App removal tool. Tried a fresh install using a new download from Quicken.com. Install failed and produced the following

Tue Oct 05 14:49:58.822 2021 : Log Opened
Tue Oct 05 14:49:58.822 2021 : Getting OS Version info
Tue Oct 05 14:49:58.822 2021 : OS stats:
Tue Oct 05 14:49:58.822 2021 : Microsoft Windows Vista family
Tue Oct 05 14:49:58.822 2021 : Workstation
Tue Oct 05 14:49:58.838 2021 : Checking for multiple setup.exe-s
Tue Oct 05 14:49:58.838 2021 : Checking for admin rights
Tue Oct 05 14:49:58.838 2021 : User has administrator rights
Tue Oct 05 14:49:58.838 2021 : Checking application paths
Tue Oct 05 14:49:58.838 2021 : Module Path: C:\Users\---\AppData\Local\Temp\pft35CF.tmp\DISK1
Tue Oct 05 14:49:58.838 2021 : CD Root: C:\Users\---\AppData\Local\Temp\pft35CF.tmp
Tue Oct 05 14:49:58.838 2021 : Processing command line arguments
Tue Oct 05 14:49:58.838 2021 : Command line parameters:
Tue Oct 05 14:49:58.838 2021 : OS check OK
Tue Oct 05 14:49:58.838 2021 : Checking to see of QuickenPatch is already open
Tue Oct 05 14:49:58.838 2021 : quickenPatch is closed.
Tue Oct 05 14:49:58.838 2021 : Checking to see of Quicken is already open
Tue Oct 05 14:49:58.838 2021 : Quicken is closed.
Tue Oct 05 14:49:58.838 2021 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe
Tue Oct 05 14:49:58.838 2021 : MSI version found: 5.0
Tue Oct 05 14:50:00.25 2021 : UpdateProductName: ProductName is Quicken
Tue Oct 05 14:50:00.41 2021 : Checking if Quicken is already installed.
Tue Oct 05 14:50:00.41 2021 : Looking for version in MSI package C:\Users\---\AppData\Local\Temp\pft35CF.tmp\DISK1\Quicken.msi
Tue Oct 05 14:50:00.41 2021 : Loading C:\Windows\SysWOW64\\msi.dll
Tue Oct 05 14:50:00.41 2021 : Found product code {62D93E3E-2F8E-42BD-9343-896F4F0031D3}
Tue Oct 05 14:50:00.41 2021 : Product with this GUID installed on this machine
Tue Oct 05 14:50:00.41 2021 : Trying to get install path from Quicken.ini
Tue Oct 05 14:50:00.41 2021 : Looking for Quicken install path
Tue Oct 05 14:50:00.41 2021 : Looking for Quicken.ini in All Users\AppData directory
Tue Oct 05 14:50:00.41 2021 : Quicken.ini not found!
Tue Oct 05 14:50:00.41 2021 : Looking for Quicken.ini in Windows directory
Tue Oct 05 14:50:00.41 2021 : Quicken.ini not found!
Tue Oct 05 14:50:00.41 2021 : ExePath NOT Found:
Tue Oct 05 14:50:00.41 2021 : Previous version of Quicken NOT FOUND!
Tue Oct 05 14:50:00.41 2021 : This Quicken version : 27.1.35.31
Tue Oct 05 14:50:00.41 2021 : Installed Quicken version found: 27.1.35.31
Tue Oct 05 14:50:00.41 2021 : Checking if Quicken is already installed found: Current version installed
Tue Oct 05 14:50:00.41 2021 : Closing Quicken agents
Tue Oct 05 14:50:00.41 2021 : Closing class
Tue Oct 05 14:50:00.41 2021 : Closing class
Tue Oct 05 14:50:00.41 2021 : Closing class
Tue Oct 05 14:50:00.41 2021 : Closing class
Tue Oct 05 14:50:00.41 2021 : Closing class
Tue Oct 05 14:50:00.56 2021 : Installing 3rd party apps
Tue Oct 05 14:50:00.56 2021 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe
Tue Oct 05 14:50:00.56 2021 : MSI version found: 5.0
Tue Oct 05 14:50:00.56 2021 : Verifying .NET Framework Installation and Health Check-up
Tue Oct 05 14:50:00.56 2021 : Verification of .NET Framework Installation and Health Check-up done
Tue Oct 05 14:50:00.56 2021 : Checking IE 6.0 version
Tue Oct 05 14:50:00.56 2021 : IE version found 9.11.19041.0
Tue Oct 05 14:50:00.56 2021 : Quicken needs to be uninstalled.
Tue Oct 05 14:50:03.422 2021 : Uninstalling Quicken

Went back to Quicken.com and downloaded and executed QCleanUI with MSIClean32. Tried the install again and got the same result and same log. Tried to clean the registry and still get the same result. I'm missing something. How do I correct the issue? Looked on Quicken.com for a list of files and registry entries to manually complete the removal of Quicken with the hope of then being able to do a fresh install. Can someone explain my issue and how to correct?

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    @Firedog How did you do that "remove" that you reference in your 1st sentence?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Firedog
    Firedog Member
    Sherlock- I did use that prcedure and have the same result.

    NotACPA- I used the windows 10 application removal program
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    Firedog said:

    NotACPA- I used the windows 10 application removal program

    THERE's the source of your problem.  The Win removal tool doesn't get ALL of Quicken and QCleanUI can't find enough of Q to do the uninstall itself.  So, you're stuck in Limbo.
    I think that you need to contact Q Support and see what they can do to help you.
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • BK
    BK Member ✭✭✭✭
    Re: Tried a fresh install using a new download from Quicken.com
    Please provide the exact link you used to get the installation file.
    - Techie; US Subs QWin Deluxe user since 2010
    - I don't use Sync, Cloud, Mobile & Web, Bill Pay/Mgr
    - Main Q: R32.12 on Win10 * Test Q: Latest on Win11