Online banking log-in errors (Q Mac)

Arkay
Quicken Mac Subscription Member
After the last Quicken software update, I have to log in to my bank to update account transactions and balances two or three times before Quicken will connect without reporting an error. Bank is Prosperity Bank. I can log in directly to their site and balances match, so they are accepting the same credentials that are in the Quicken login and that, eventually, work. I see that others have been experiencing a similar problem since late September. Why can't this be fixed? Very annoying......
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Answers
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Hello @Arkay,
Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.- Navigate to the Quicken dropdown menu
- Sign Out...
- Sign back in using your Quicken ID (email) and password
- Follow the prompts to be taken back to your data file after signing in
Let us know how it goes!-Quicken Anja
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