Online banking log-in errors (Q Mac)

Arkay
Arkay Member
After the last Quicken software update, I have to log in to my bank to update account transactions and balances two or three times before Quicken will connect without reporting an error. Bank is Prosperity Bank. I can log in directly to their site and balances match, so they are accepting the same credentials that are in the Quicken login and that, eventually, work. I see that others have been experiencing a similar problem since late September. Why can't this be fixed? Very annoying......

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Arkay,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.
    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja