Trouble connecting to Capital One after update

I just updated to Quicken 6.4.2 and quicken is no longer connecting to my Capital One accounts. I have tried to reconnect the accounts multiple times without any success. I go through the entire process and zero transactions are downloading.

Comments

  • Quicken Francisco
    Quicken Francisco Alumni ✭✭✭✭

    Hello @bryceandrews

    Thank you for reaching out to the Community regarding your issue, although I am sorry to hear that you are experiencing issues with your Capital One accounts. When you reconnect are your accounts are you using the deactivate/reactivate button? If so we can attempt to see if we're able to get the accounts to connect by trying to add them as new then relinking them during the connection process. I'll leave steps on how to do so down below.

    First, we'll try deactivating all of the accounts for the affected FI. You can do so by following the article listed down below.

    https://www.quicken.com/support/deactivate-online-banking-services-quicken-account

    Once all the accounts are deactivated go ahead and follow the article here on reconnecting the accounts.  You'll want to make sure you're using the add account option then linking to an existing account.

    https://help.quicken.com/display/MAC/Setting+up+account

    Once you get a chance to try these steps, please let us know if you're able to get your accounts connected. If not we'll see what we can attempt next to resolve the issue you're having.

    Thanks,

    Quicken Francisco

  • I have the exact same issue, no amount of 'disconnecting' and 'reconnecting' fixes the issue. Happened after that stupid update
  • Hi Francisco. Unfortunately, that didn't work I'm still getting an error when I try to link the account. The balance of the accounts uploads, but no transactions.
  • I'm getting a download error (-32) when I try to re-add and a download error (-25) when I try to re-link.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @bryceandrews,

    Thank you for taking the time to visit the Community and tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, next, I suggest disconnecting the account(s) experiencing this issue (if they aren't already disconnected), removing the saved login credentials from the Keychain Access app, and then reconnecting the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, set the Keychains to Login and the Category to Passwords
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and theUpdated: " section displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let us know how it goes!
    -Quicken Anja
  • Hi Anja. Unfortunately, that did not work either. Still getting a download error (-32).
  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 15
    @bryceandrews Thank you for trying those steps and for providing an update, though I apologize that the error continues to persist.

    Next, could you please navigate to Help > Report a Problem and submit your log files so we can further investigate?

    Thank you!
    -Quicken Anja
  • Just sent!
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for sending in the logs.

    For clarification; what are the account types you have set up (i.e.: Checking, Savings, Credit Card, etc.)? Also, are you connecting with Capital One 360? If so, have you tried connecting with any of the other Capital One options listed in our financial institution list?

    Please check back and let us know! Thank you.
    -Quicken Anja