error cc-501 synchrony amazon card

Linea Speer
Linea Speer Member ✭✭
edited October 2021 in Download, Add/Update Accounts (Windows)
recently noticed that QU is not downloading activity on synchrony amazon card, when I did reset on account dowload QU removed account from update and it says to setup now. When I try to setup/add account I get cc-501 error.

Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 2021 Answer ✓
    Hello @Linea Speer,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-501.

    As stated in the article, if the error persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to further investigate and will likely be required to file an escalation.

    I apologize for any inconvenience this may cause! Thank you.
    -Quicken Anja

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 2021 Answer ✓
    Hello @Linea Speer,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-501.

    As stated in the article, if the error persists for more than 24 hours, you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files to further investigate and will likely be required to file an escalation.

    I apologize for any inconvenience this may cause! Thank you.
    -Quicken Anja

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