Data Changing

Greg R

I recently discovered that there are many transactions that had split information (payroll) where all of the split information has been removed and now only has one category. For these the amount of the transactions seem to have remained the same. In another register one of the split entries is gone and it changed the amount of the transaction to the amount of the remaining split. As of today I have one account that can't be reconciled and will have to search for missing or incorrect entries. This seems to have happened sometime in the past two months. Might have had something to do with a message I received about having to convert the file, but am not sure.

Quicken Anja

Hello @Greg R,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This is a known issue that our teams continue to investigate. You can contribute to the investigation by navigating to Help > Report a Problem. Please be advised that you won't receive any direct updates on the issue, however, these problem reports are looked at by our development team.

In the meantime, we recommend that you restore a backup that was saved prior to when this issue first started and turn off Cloud Sync to see if that may help. 

Once you've restored from the backup, follow the instructions provided below to turn off Cloud Sync.

1. Navigate to Edit 
2. Preferences 
3. Mobile & Web 
4. Turn Sync OFF

I hope this helps!