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Quicken Classic for Windows
Signing in, Passwords, and Activation (Windows)
Q Windows R36.23 Crashing on Enter Activation Code
Lisa Galentine
Quicken Premier for Windows Version 36.23. If I select Enter Activation Code or My Quicken Account from the Help menu, a separate window will briefly display, then Quicken will crash. Anyone else seeing this?
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Accepted answers
Quicken Anja
Hello
@Lisa Galentine
,
Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.
If you haven't already, I suggest that you perform a
clean
uninstall/reinstall (
this is
different from
simply uninstalling and reinstalling the program
) which will clear out and replace the existing configuration files for Quicken (
this does not affect any of your data and/or backup file
s).
To do so, please refer to this
support article
and scroll down to the section titled
If the steps above do not resolve the issue
. Then, open and follow the instructions found in the blue dropdown sections titled
First: Download and use QCleanUI
and
Second: Rename Quicken Shared Folders
.
Let us know how it goes!
All comments
Quicken Anja
Hello
@Lisa Galentine
,
Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.
If you haven't already, I suggest that you perform a
clean
uninstall/reinstall (
this is
different from
simply uninstalling and reinstalling the program
) which will clear out and replace the existing configuration files for Quicken (
this does not affect any of your data and/or backup file
s).
To do so, please refer to this
support article
and scroll down to the section titled
If the steps above do not resolve the issue
. Then, open and follow the instructions found in the blue dropdown sections titled
First: Download and use QCleanUI
and
Second: Rename Quicken Shared Folders
.
Let us know how it goes!
Lisa Galentine
Quicken Anja, thanks for the instructions. I had to run through it twice - probably skipped something. But, it worked and I've successfully entered my activation code. Thanks!
Quicken Anja
You're welcome and thanks for the update! I'm glad to hear that worked for you.
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