No transactions downloading, from any institution

First the problem was with Directions Credit Union, now none of my transactions are downloading, from any provider. What is the deal? That is the reason I have Quicken, to download transactions.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Butch0406,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest that you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • bobschle
    bobschle Member ✭✭
    I was having a similar problem and this suggested fix solved my probem
  • Butch0406
    Butch0406 Member ✭✭
    Shortly after I posted this it started downloading, all institutions. Problem solved.
  • Quicken Anja
    Quicken Anja Moderator mod
    @bobschle & @Butch0406 Thanks for the update! Glad to hear the issue has been resolved for you both.
    -Quicken Anja
This discussion has been closed.