Synchrony Bank user ID / download issue

I have 2 different Sam's club Master Cards. The password vault shows that no password is required. The user ID entered in the vault is 9 0's for both accounts. When the 0s are highlighted, wording says access to XXX's Sam's master card and YYYs Sam's master card. Only one of the cards has purchases/payments downloaded into quicken. The other in the last month or so requires I go online and download from the Synchrony Sam's card website.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @rayseidlinger,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, could you please try deactivating the account experiencing this issue and then reactivating through Add Account (not through Set Up Now)?

    If needed, please follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

    Let us know how it goes!
    -Quicken Anja
  • rayseidlinger
    rayseidlinger Member ✭✭
    I deactivated as instructed and then added the accounts linking them but still data is not downloaded.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for trying those steps and for providing us with an update, though I apologize that there is still no data being downloaded.

    Next, I suggest that you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup first (just in case). Then, please follow the instructions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja