We are currently updating your financial institution's connectivity......

I've been unable to update since yesterday..... anyone know what the problem might be ?

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    HI @Thomas Roche,

    Are you getting this error message for a specific financial institution?  Is it Capital One?

    Frankx

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  • Thomas Roche
    Thomas Roche Member ✭✭
    All of my institutions…. Happens after clicking one step update…. I have 15 different institutions ….
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Okay, but is one of those Capital One?  If so, did you recently receive a message to reauthorize your Capital One accounts?  In that case, please review the information provided in this thread - LINK.

    This is likely a temporary problem, even if not Capital One related.  You could try validating your datafile - here's a LINK to that process - go directly to Step 4 making sure that you create a good backup before doing the file validation.

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -

  • Thomas Roche
    Thomas Roche Member ✭✭
    No…. None of them are Capital One
  • Thomas Roche
    Thomas Roche Member ✭✭
    Validated my data file.... did not resolve the issue.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Thomas Roche,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest that you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • Thomas Roche
    Thomas Roche Member ✭✭
    Signed out and back in.... still receive the same message when trying to update. I am outside the U.S. currently, could that have anything to do with the problem ?
  • Thomas Roche
    Thomas Roche Member ✭✭
    Problem resolved itself..... sometimes you just have to wait 24 hours!
  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    Hi @Thomas Roche

    You are indeed a wise (and patient) man.  Thanks for keeping us updated.

    Frankx

                            Quicken Home, Business & Rental Property - Windows 10-Home Version

                                             - - - - Quicken User since 1984 - - - 
      -  If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you.  -