Problem with Quicken Update, wanting to Add New Account for AMEX when there isn't a New account

Question

Over the last few days, each time I do an One Step Update, I get a pop-up asking for my American Express log in (user name & password) to ADD a NEW Account.  I cancel this, as my American Express is already connected and working fine,  New transactions are coming through fine.

I believe this to be similar to the Capital One CC error found here:

https://community.quicken.com/discussion/7900427/updated-10-26-21-capital-one-cc-901-501-or-prompt-to-re-authorize-accounts#latest
 Ticket #  8925351

Version R36.23
 Build  27.1.36.23

MishawakaKirk · Answer

UKR,

Ok, thanks.  I feel as if that was a waste of my time.... 45 minutes, maybe longer.  
 Did the Chat, screen share.... error continued to show up.
 The agent had me do about everything..
 Deactivate the account, remove account numbers; reactivate.
 Validate file (no errors)
 Report the problem to Quicken (did that twice). and another half-dozen process I don't remember.

Anyway, the end result is it still happens, but I'm able to click Cancel on the Add Account dialog box and all accounts update correctly.  The Agent said there were no other reports similar to the Capital One issue, so he didn't think it warranted 'reporting'... or creating a Ticket for them to resolve.  He did give me a ticket number for MY call..... but I don't think it's going any higher up, until more users report the issue.

Thanks for ideas to try...

UKR · Answer

If you haven't done
so already, I'd say it's time to call Quicken Support on the phone and request
help.  Let them do a screen share session
with you to review the situation on your computer, to determine the nature of
the problem and to figure out how to fix it.

Quicken Support:

* To contact Quicken Support,
     please use this link only:
https://www.quicken.com/support#contact-support  and select Chat or Phone support. 

          Support is only available during posted hours of operation
* The phone number can be found
     at the support website.
* To start Chat or see the
     support phone number, your browser must allow popup windows from https://www.quicken.com

          See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
* If you are eligible for
     Premium Support (purchased separately or included as part of your
     subscription to Quicken 2018+ Premier or HB&R) call the number that
     can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to
     "Quicken Premium Support" 
     when you log in with your Quicken ID.
* Other links or phone numbers
     found elsewhere on the Internet, even in some posts or emails received
     from other Community members, may not be from Quicken or may not be
     up-to-date. Use those at your own risk.
* Unlike other so-called
     "Quicken support providers", the real Quicken Support is free
     for all currently supported versions.

MishawakaKirk · Answer

UKR,

Tried everything, error still appears.

1.  Hidden Accounts.... yes, have two old AMEX accounts, plus current, active account (three total). One has Red stop next to it; one doesn't. Both old/hidden accounts show Not Available for Transaction Download.

2. Password Vault only shows ONE AMEX

3.  Deactivated > Closed Quicken >  Reopened > Went to Add Account > Amex >  entered user/password.... selected existing account to link to (save password in Vault was checked)...no issues, worked fine

Clicked on One Step Update.... and I still get the AMEX pop-up box to ADD account (again)... Cancel, are you sure Yes/No > Yes...
 Then once One Step is completed it does show that AMEX was updated and I have verified my transaction list is current.  So for now, I'll just Cancel/close the ADD new account pop-up.  As I mentioned in my first post, I think the issue is similar to the Capital One error reported by Quicken themselves??