CC-601 Synchrony Bank

ERaleigh

I track 2 family members accounts in different Quicken files. Both started receiving the cc-601 error on 10/28 (last successful download was 10/27). Looking at the cloud sync log, both files show the same error: cpAggStatusCode: "ccscrape.101", cpAggStatusDetail: "General error. Auth Tokens Not Found".

Nothing has changed in these accounts on my end and all of them have balances and at least 1 has a transaction that has not been downloaded. I haven't attempted to do anything in Quicken yet Should I reset the accounts, or deactivate and reactivate the online? Or something different?

Running Quicken Premier version R36.23 on Windows 10

thanks

Frankx

Hi @ERaleigh,

Sorry to hear that you are getting that error code.  Typically these "ccscrape.101" error codes require Quicken to work with its download service providers to correct these problems.  I have scanned the open posts at "ALERTS, ONLINE BANKING & KNOWN PRODUCT ISSUES" and do not see any involving Synchrony Bank.  Therefore I suggest that you Quicken Support via this LINK, so that they can provide direct assistance.

Let us know how that goes.

Frankx

Frankx

@TCL Peter Rabbit
@ERaleigh

In case you haven't seen this - the problems you have been seeing ere escalated to Quicken's service providers for further investigation today.  Here's the LINK to that notification. 

I suggest that you bookmark that post so you'll be notified of activity and ultimate resolution.

Frankx

TCL Peter Rabbit

I have the same problem

Frankx

Hi @ERaleigh,

Sorry to hear that you are getting that error code.  Typically these "ccscrape.101" error codes require Quicken to work with its download service providers to correct these problems.  I have scanned the open posts at "ALERTS, ONLINE BANKING & KNOWN PRODUCT ISSUES" and do not see any involving Synchrony Bank.  Therefore I suggest that you Quicken Support via this LINK, so that they can provide direct assistance.

Let us know how that goes.

Frankx

TCL Peter Rabbit

just spent a long time on chat with Quicken. even though i provided them with link to this post to describe error, they made me do several things i had already tried. finally convinced them its their problem, they have escalated to resolve with Synchrony.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

If you don't mind, and haven't submitted log files through support already, we request that you please navigate to Help > Report a Problem and submit all of your log files so we can review them and further investigate.

Thank you!

TCL Peter Rabbit

my logs were submitted during the support chat session

Frankx

@TCL Peter Rabbit
@ERaleigh

In case you haven't seen this - the problems you have been seeing ere escalated to Quicken's service providers for further investigation today.  Here's the LINK to that notification. 

I suggest that you bookmark that post so you'll be notified of activity and ultimate resolution.

Frankx

ERaleigh

Thanks Frankx! I had just gotten home and was getting prepared to call in and provide my log files. I will watch this instead.

And thanks TCL Peter Rabbit for making the call to support and getting them to understand the problem.

TCL Peter Rabbit

Wouldn’t hurt to hit “Report a Problem “ and submit logs. If I’m the only one that’s submitted then they might not consider significant.

TCL Peter Rabbit

was able to successfully update Syncrony Savings today

ERaleigh

I had to go out of town unexpectedly for a family emergency and just got back. Nothing works for me now. I don't get any errors, but also don't get any downloads from Synchrony, Ally, Capital One, Fidelity, Discover, Chase, Elan CC. I also don't have permission to follow that link above to see if there was something I was supposed to do.

Quicken Paloma

Hello @ERaleigh, 

Thank you for reaching out to Quicken Community. We apologize you are having this issue. I have sent you a message regarding account information and further instructions. 

When you have a moment please check your inbox. 

-Quicken Paloma