CC-501 is now CC-555 with PHH Mortgage.

QuickStudy Member ✭✭✭
Quickeroos: Presto switcho - no more CC-501 error with PHH mortgage - now I've been downgraded to receiving consistent CC-555 Error with the same merchant - even with R36.38 So this has been going on since August 2021 and it is Quicken not the merchants' issue with Quicken secuirty.

When will it get fixed? [Removed - Rant/Speculation]
/// passionate about saving for life and the future ///


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @QuickStudy,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause.

    -Quicken Anja
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  • UKR
    UKR SuperUser ✭✭✭✭✭
    You're probably fighting a windmill here. If PHH has discussed this situation with Intuit, the download service provider, and PHH made up its corporate mind ... I wouldn't hold my breath of ever seeing a solution to that case. At least not in the immediate future.
    It really is not necessary to have a mortgage account connected for transaction downloading. Quicken does an excellent job maintaining an offline mortgage account register with correct payment schedules for principal, interest and escrow, together with a scheduled reminder in your checking account for recording your monthly payments.
    So, setup your mortgage account as an offline register and this headache will go away.
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