Getting repeated errors with Citi Personal Wealth Management - now it's OL-293-A

solmssen
solmssen Quicken Windows Subscription Member ✭✭
in Download, Add/Update Accounts (Windows)
Hi - I was getting OL-362-A errors with Citi PWM and I deactivated and reactivated my accounts and it seemed OK. Today the error is OL-293-A, and it's repeatable. What's up?
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Answers

  • solmssen
    solmssen Quicken Windows Subscription Member ✭✭
    I deactivated and reactivated, and it worked this time, but now my Fidelity account is doing the same thing (OL-362-A), even though it worked fine 10 minutes ago.
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    Hello @solmssen,

    I am sorry to hear that you are experiencing various issues. 

    I would suggest saving a backup and then using this Knowledge Base article for steps on how to resolve that error.

    Do let us know if you have any more questions or concerns!



    Quicken Alyssa
  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    It is highly unlikely that the the OL-262-A, account not found, error is caused by a hidden account or account information that is out of sync given that it was working 10 minutes before.

    To me it sounds like another variation on this problem:
    https://community.quicken.com/discussion/7899919/sequence-causes-ol-362-a-errors

    As in the deactivating/reactivating is doing the same flow as the Add Account, and messing up the other financial institution's information until Quicken is restarted.
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