Getting repeated errors with Citi Personal Wealth Management - now it's OL-293-A

solmssen

Hi - I was getting OL-362-A errors with Citi PWM and I deactivated and reactivated my accounts and it seemed OK. Today the error is OL-293-A, and it's repeatable. What's up?

solmssen

I deactivated and reactivated, and it worked this time, but now my Fidelity account is doing the same thing (OL-362-A), even though it worked fine 10 minutes ago.

Quicken Alyssa

Hello @solmssen,

I am sorry to hear that you are experiencing various issues. 

I would suggest saving a backup and then using this Knowledge Base article for steps on how to resolve that error.

Do let us know if you have any more questions or concerns!



Quicken Alyssa

Chris_QPW

It is highly unlikely that the the OL-262-A, account not found, error is caused by a hidden account or account information that is out of sync given that it was working 10 minutes before.

To me it sounds like another variation on this problem:
https://community.quicken.com/discussion/7899919/sequence-causes-ol-362-a-errors

As in the deactivating/reactivating is doing the same flow as the Add Account, and messing up the other financial institution's information until Quicken is restarted.