Transactions from American Funds are no longer downloading into my Quicken..(20years + user)

arnolbg

What's going on?

Quicken Anja

Hello @arnolbg,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

We will need some additional information in order to better assist you further.

Do you receive any specific error code(s) and/or message(s) while trying to connect that you could provide us with here, please?

Please check back and let us know! Thank you.

arnolbg

Download Error 15500

arnolbg

It says my last downloads were in October.....

Quicken Alyssa

Hello @arnolbg,

Thank you for that update.

Can I please have you recreate the error? When the error box populates you can you the Report errors option in the bottom right corner of the box. You click on the little envelope icon, you can then put the error in the subject line. Leave the logs and screenshot attached, please. 

Let us know when you have done this so we can take a deeper look at this for you. 



Quicken Alyssa

arnolbg

Please be more precise.....where am I to do this all at....in quicken or in the comments area? I don't see a Reports error option (is this in quicken?) Is the envelope icon in the comments section?

Quicken Paloma

Hello @arnolbg, 

Thank you for your response. Pardon the confusion to clarify, you can report a problem by selecting Help >Report a problem [from within the Quicken software].

Hope this provide clarity.

-Quicken Paloma