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Moving a file from another user's computer to my computer
My mother's financial records are on her computer running Windows 10 using Quicken 2015. My computer is also running Windows 10 and I have the Updated Subscription version of Quicken. I have been doing her books for years, she did not use the online features and as such her version of Quicken was adequate to maintain a register to produce reports for her tax reporting. She is now in a nursing home with dementia. I made a copy of her data file on a thumb drive and saved it to my hard drive. Her file was originally saved with her Quicken user name and password. I spent a very long time with the Quicken Virtual assistant telling me how to open her file on my computer. They said to use her original email and password but it does not work. Just goes into a loop and says to try later. That was the recommendation of the Virtual Assistant. Just wait an hour and keep trying. That is NOT the solution! Obviously my Quicken program on my computer is tied to my email and password. Does anyone have a solution? Thanks in advance. I haven't yet tried to call customer support as the number is not listed on the website.
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