CC-501 error when trying to add Financial Center First Credit Union

dgoller

I'm getting that CC-501 error, is there anything that can be done about this?

Rick S

[removed - duplicate/off-topic to this thread]

Quicken Paloma

Hello @dgoller,

Thank you for reaching out to Quicken Community. We apologize you are having this issue. I was able to recreate a CC-501 issue as well. Could you upload the logs files, please? In addition, I will also pass this error to the proper channels to investigate the issue at hand. 

To upload the log files please select Help >Report a problem. Be sure to include the log files and any supporting documentation if possible (example: screenshots). 

Thank you!

-Quicken Paloma

pjames159

I'm into week two of having One Step Update problems with FCFCU. As a result I deactivated One Step update and now I can't reactivate.

Quicken Paloma

Hello @pjames159, 

Thank you for reaching out to Quicken Community. We apologize you are having this issue. After taking a look into your account I was able to find an error. I have sent you a message regarding your account information and further instructions. 

When you have a moment please check your inbox. 

-Quicken Paloma

dgoller

I checked my inbox, but don't see anything. Even checked the junk folder to be sure.

jacobs

@dgoller Did you check the messaging within this forum? That is, at the very top of the page, on the right, you'll see icons for search (magnifying glass), notifications (bell), messages (envelope), and your user account. Does the envelope have a red number next to it? If so, you have a private message there. Click on it.

dgoller

No, I dont' have any messages within the forum either.

Quicken Paloma

Hello @dgoller, 

Thank you for your previous response. I have resent the message, pardon the confusion. 

-Quicken Paloma

pjames159

After contacting FCFCU, it seems they may have done a software update that is causing some problems.