CC-501 Trying to update accounts with Schwab

Bill Pa

So I got the splash screen saying I needed to de-activate and re-activate all my Schwab accounts, but I keep getting CC-501 trying to re-activate them. Support page says if this lasts over 24 hours to "contact support". Any information?

Bill Pa

Ref for support page to "contact support after 24 hours": https://www.quicken.com/support/error-when-using-online-services-cc-501

Bill Pa

Ref for support page to "contact support after 24 hours": https://www.quicken.com/support/error-when-using-online-services-cc-501

Sherlock

If you haven't already, you may want to review: UPDATED 11/12/21 Upcoming Changes to Charles Schwab Accounts

Bill Pa

Hmm... I thought I commented but it didn't post.

Thanks for pointing me to that page... I'll continue to follow it for updates. it has additional information now that wasn't there yesterday... and I noticed that they said the switchover was supposed to happen over a range of dates... but it seems like I shouldn't get a splash screen telling me to deactivate the old "ZZ..." entries until everything was ready.

That page also mentions that out-of-date versions of quicken can result in the CC-501 error... but I think I"m on the latest... and if I try to update it tells me I am on the latest.

Bill Pa

Also I see they have started *another thread* on this dated today Nov 16. at https://community.quicken.com/discussion/7901706/new-11-16-21-error-cc-501-or-http-400-with-quicken-for-windows/p1?new=1

So I suspect it's been affecting others as well.

bmrock

I have the same issue. Those screenshots are identical to what I see - same error, same up-to-date version of Quicken. Thanks for posting. Now, let's hope there's a fix forthcoming.

Incidentally, along with this issue, if I try to go to Help -> My Quicken Account, the program crashes hard, regardless of whether it's the first and only thing I do in the software or whether I've used the software as normal beforehand.

hughstev

I have the same problem. Would be great to have a status from Quicken

bmrock

Just updated to the new 'mondo' version R37.25. Nothing changed with respect to this issue.

bmrock

From bad to worse. I logged in to the Quicken.com site and forced a sign-out from all devices, thinking that if I authenticated the qw app again, it might help.

qw now wants me to log in to my quicken account, as expected, but I'm getting presented with a blank window in which to do so - see attached image - and there's no way out. I'm forced to kill qw.exe from Task Manager because the program becomes completely unresponsive. Ugh.

For a brief moment on one my attempts to log in, I thought I saw a message to the effect that qw.exe could not connect to Quicken's servers.

Posting this as a warning to others who might think re-authenticating is a good idea. It isn't. Ugh.

bmrock

Sorry about all these updates but I figured I would share my 'progress'.

Got past the Quicken account sign-in problem. It turned out to be a local Windows Firewall issue. Looks like there is some 'new' network access needed by the new version.

Now I'm stuck at the attached screen, which looks like either another firewall problem or an issue on the server side. I'll keep trying to find a problem with my networking setup, in case it's local to me.

currach

Totally screwed up. I have 5 Schwab accounts. One will update. Trying to update the others just sends me into a loop. I have "authorized" these accounts with Schwab at least 30 times. Nothing works. I have the most current release of Quicken. If there is more I need to do, it would be really, really helpful if Quicken would advise it's customers. [Removed-Disruptive/Unhelpful]

LarryC

When trying to change my Charles Schwab accounts to the new connection method using the process described elsewhere on this site, I get the message:
" Oops. We're having a problem. CC-501
" Please try again in a few hours.
This has been happening for three days.
Has anyone else encountered this error? Is there a fix?
[Quicken for Windows Premier R37.25]

pkisensee

Similar issue here. Updated to R36.41 on Windows. Followed the instructions. Deactivated the Schwab account from online services. When attempting to reactivate, error CC-501: "we are unable to connect to the Quicken servers at this time. Do not contact Schwab. Try again in a few hours."

bklingsporn

I have this issue as well (R36.41 Windows). Other threads with Citi seeing the same error where Quicken support acknowledged an issue and are working on it.

jimaikins

[Removed - Off Topic]

gcorvin

At least for me, the recommendations in this post haven't worked. All of my Schwab accounts are deactivated (or at least they appear to be) but I can't get past the CC-501 loop no matter what I've tried.
https://community.quicken.com/discussion/7902187/new-11-22-2021-charles-schwab-cc-501#latest

chuck0one

After waiting for over an hour on Quicken support line, finally was connected to technician who walked me through the process which worked! I was stuck in the CC-501 loop. Unfortunately, I do not recall the man's name but he was very patient and helpful. Anyway, the procedure he walked me through is as follows.
1. Back up you file just in case.
2. Go to you account list- Tools/Account List-and edit each and every Schwab account removing the zzz Charles Schwab & Co Inc. information and the account number. Do this for each Schwab account. Also, check the hidden file box and do the same for any Schwab accounts which appear there if any. This information will repopulate with the correct information once they are reauthorized.
3. Validate the file. File/Validate Repair. This takes a while, be patient. At the end will produce a text log file. Ignore this.
4. Sign out of your Quicken profile. Edit/Preferences/Quicken Id & Cloud Accounts/Sign in as a different user. Sign out. Then sign in again with your Quicken credentials.
5. Quicken will then load up your validated data file.
6. Close Quicken.
7. Start Quicken again.
8. Now for the good part. Go to Tools/Add Account. Will display the usual choices which you have attempted to do for the last week or so. Choose Schwab. Track your investment screen, choose what you like. Contacts Schwab. Charles Schwab & Co. requires you to authorize your accounts. Review the following information before you sign in. This is where in the past once you click sign in one would get the CC-501 error screen. Now it takes you to the Schwab log in screen. Log in with your Schwab credentials. If you have the two party authorization have the app up so you can enter the number.
9. A list of accounts will appear. Choose the ones you wish to authorize for Quicken. One completed the screen will return to Quicken.
10. One can then choose to create a new account for each entry or choose to use an existing account.
I chose use existing account and matched the ones I already have.
11. Now for the bad news, this works but when re authorizing the accounts, the history for the last two years or so is downloaded which results in several hundred transactions which will be a mixture of matches, near matches, and new. The matches you can accept with no issue, the near matches were just date mismatches. The new ones you have to delete one at time. I had several hundred. Took several hours.

All in all it worked. I would have to give an A to the tech who helped me. [Removed - Rant]

Gar Taylor

I am using Quicken Deluxe R 36.45 on Windows 10 (latest version).
I have been trying to get Schwab downloads since 11/15/21. I have never seen a "reauthorize" button.
I have been getting CC-501 The host name could not be resolved. when I try to log in.
I have 3 Schwab accounts. I use one Schwab UserID for 2 of them and another for the third one.
Today I was able to actually get a Schwab login. I was able to reconnect the 2 Schwab accounts using the one UserID and download transactions.
When I tried to reconnect the third Schwab account, I got the CC-501 again.
I will let you know what happens in a few days when I do another OSU.

Gar Taylor

I tried one last time last night and was able to get the last Schwab account into Quicken.
I think the problem may be that the Schwab servers are overloaded while everyone is trying to convert.
Schwab downloaded hundreds of entries for each of my accounts. That takes time and resources.
Fortunately most of them were "Matches" so I didn't need to deal with them. There were several "New" entries that were duplicates. I deleted those before posting and I am in balance.
I hope this gets better for everyone soon.

woppenhe

[Removed-Duplicate]

woppenhe

This is now Novemeber 29, and I do not believe the Schwab issues are fixed. Anyone else have a different opinion. I can get to the Schwab log in screen, but the actual download is inconsistent, and it knocks out my other institutions' downloads. I have to log in every time I try it, and I inevitably go back to the pre fix back up and have just written off Schwab as a viable download for Quicken.

Papa Jay

Has anyone else had success with the following:

"After waiting for over an hour on Quicken support line, finally was connected to technician who walked me through the process which worked! I was stuck in the CC-501 loop. Unfortunately, I do not recall the man's name but he was very patient and helpful. Anyway, the procedure he walked me through is as follows.
1. Back up you file just in case.
2. Go to you account list- Tools/Account List-and edit each and every Schwab account removing the zzz Charles Schwab & Co Inc. information and the account number. Do this for each Schwab account. Also, check the hidden file box and do the same for any Schwab accounts which appear there if any. This information will repopulate with the correct information once they are reauthorized.
3. Validate the file. File/Validate Repair. This takes a while, be patient. At the end will produce a text log file. Ignore this.
4. Sign out of your Quicken profile. Edit/Preferences/Quicken Id & Cloud Accounts/Sign in as a different user. Sign out. Then sign in again with your Quicken credentials.
5. Quicken will then load up your validated data file.
6. Close Quicken.
7. Start Quicken again.
8. Now for the good part. Go to Tools/Add Account. Will display the usual choices which you have attempted to do for the last week or so. Choose Schwab. Track your investment screen, choose what you like. Contacts Schwab. Charles Schwab & Co. requires you to authorize your accounts. Review the following information before you sign in. This is where in the past once you click sign in one would get the CC-501 error screen. Now it takes you to the Schwab log in screen. Log in with your Schwab credentials. If you have the two party authorization have the app up so you can enter the number.
9. A list of accounts will appear. Choose the ones you wish to authorize for Quicken. One completed the screen will return to Quicken.
10. One can then choose to create a new account for each entry or choose to use an existing account.
I chose use existing account and matched the ones I already have.
11. Now for the bad news, this works but when re authorizing the accounts, the history for the last two years or so is downloaded which results in several hundred transactions which will be a mixture of matches, near matches, and new. The matches you can accept with no issue, the near matches were just date mismatches. The new ones you have to delete one at time. I had several hundred. Took several hours.

All in all it worked. I would have to give an A to the tech who helped me."

Judyrb

I have not tried that yet. I have the 36.45 patch installed and OSU gave my CC-506 for my checking account (3 investment accounts are apparently ignored with balances showing as of 11/18 COB). I went through the screen process which involved on Quicken screen for "reset". It did that; I entered my Schwab userid/password and ended up with CC-501...and am in the loop.

mryan301

I'm on R37.37 and have tried the above workarounds from Papa Jay and other to no avail. If I try the "Add-account" approach, I end up with a cc-501. If I try to "Set up Now" from the Online Services tab of my Quicken Schwab account I get the "Sorry we encountered a problem (its not your fault). What else can I try?

William Toperzer

mryan301 said:

I'm on R37.37 and have tried the above workarounds from Papa Jay and other to no avail. If I try the "Add-account" approach, I end up with a cc-501. If I try to "Set up Now" from the Online Services tab of my Quicken Schwab account I get the "Sorry we encountered a problem (its not your fault). What else can I try?

It is time for you to get on the phone with a Quicken Support rep.  There are small things that may be implied but not fully stated by Papa Jay like AFTER you go to each of your Schwab accounts and Disable the online service, you need to stay on that that Account Info screen and in the main tab delete the Schwab name and account number.  The rep will likely enable a remote screen view to see things like that.  You still have to do all the cursor work and clicking, but they guide and confirm all the details are in place.  It took me 1.5 hours with the rep for my 7 accounts with split account ownership between me and wife and I know my way around Quicken.

William Toperzer

Sorry, I should have said: quoted by PapaJay, but originated by Chuck0one.

cbs

I have done everything that Papa Jay recommended. But get this error when I go to set up online downloads


The host name could not be resolved.

To customize this message, please handle the WebView's LoadFailed event and then Set e.ErrorMessage in your event handler based on e.ErrorCode, or call e.UseDefaultMessage if you just wish to display the error message without this help message.

Gar Taylor

I have been getting that message in my browser for lots of different web sites for the last few weeks. Sometimes, if I wait, the page shows up. Other times I have to try back later. I don't know what is causing it but it is happening a lot to me outside of Quicken. Your problem may be related to mine. I wish I could tell you what to do about it but I don't know myself yet.

abc3nlp

Been having the same CC-501 error on several (but not all) Schwab accounts for over a month now. Running Windows version 36.56...no joy

abc3nlp

Extremely frustrating

av8r6

36.57 Still get CC-501 when trying to enable Schwab. Very disappointing!!!