random [deleted account] showing up in splits

For the last about 6 months I've had cases where suddenly a valid account will show up as [deleted account] in splits. I've had this happen with at least 3 accounts, sometimes it's a couple of transactions, in one case it went back several months. The accounts in question were NOT deleted, renamed, hidden, closed, etc. - in fact if you went far enough back the transactions were correct - most of the transactions involved (but not all) involved automatic recurring transactions such as payroll portion to a 401k and transfers to a loan balance. In the case of the recurring transactions the split in that transaction had mysteriously changed to [deleted account]. I'm getting a little tired of discovering these errors every couple of months and having to fix them.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @mwesterman,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest that you try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let us know how it goes!
    -Quicken Anja
  • Thanks for the suggestion, I ran both, will see how it goes now. There were no errors found in either validation. It did correct a couple of security transactions for bought vs. realized gains but nothing that appears in any way related to the previous issue.
  • I'm seeing the same problem as mwesterman (random [deleted account] showing up all over the place). I ran a validation as suggested and got back a very lengthy listing saying "the following transactions involving transfers appear to be damaged. You should delete them and recreate as appropriate." There are dozens of transactions in this list, and all of them are against reconciled transactions. How can I delete reconciled transactions and recreate them (which I don't want to do)?
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