Wells Fargo transaction downloads

Forgive me if this topic has been covered extensively. New checking and credit card accounts at WF. Initially downloads worked but inexplicably, they now do not. Any info would be appreciated.

Comments

  • lhbaca
    lhbaca Member
    I am also having trouble this AM....nothing happens when I try to update my WF accounts. No error, nothing! Lately it has taken longer to update, but eventually does.Today nothing happens.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Tim Whitfield & @lhbaca,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If neither of you is receiving any specific error code(s) and/or messages, then to start with, if you haven't already, I suggest that you please try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you save a backup of your data file first (just in case). Then, please follow the instructions provided below.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • Susan White
    Susan White Member ✭✭
    I am having the same trouble for the last couple of days. I have logged out, signed out, restarted my computer. Still not working. Seems to to just be Wells Fargo, my other accounts are updating fine.
  • Downeast54
    Downeast54 Member
    I am having the same issue. No transactions are downloading after 11/10/21. This is for Wells Fargo. No error messages.
  • dborja
    dborja Member
    Same problem here - No transactions downloaded after 11/16/21 for Wells Fargo and no error message. I tried Quicken Anja's suggestion and even restarted my machine (for a different reason) with no success.
  • Dana108
    Dana108 Member ✭✭
    edited November 20
    11/20 - My post was removed as a ‘diplicate.’ Still having same issue as everyone else
  • Scott Saylor
    Scott Saylor Member ✭✭
    My WFB account stopped downloading about that time as well. I did a web connect download and processed the txns as expected. Every day after, I have received an incomplete download - at least one transaction is missing that is fully processed in WFB. It's hosed.
  • Downeast54
    Downeast54 Member
    Transactions started downloading last evening. Looks like this was resolved. Not sure if I will ever know what the cause was.
  • Scott Saylor
    Scott Saylor Member ✭✭
    My download this morning was missing 1 of 5 processed transactions.
  • Hello @Scott Saylor, 

    Thank you for reaching out to Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, what connection method are you using? Is this occurring for one account or multiple? Lastly, do you have a VPN? 

    Please elaborate so that we may provide the proper guidance. 

    -Quicken Paloma
  • dborja
    dborja Member
    Wells Fargo downloads started working again for me yesterday.