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How to get tier 2 support?

KeithCal

I've been on the phone for roughly 8 hours trying to get Schwab/quicken downloads to work. [Removed - Speculation] Years ago the community gave me ideas on how to get higher-level support. Does anyone know the magic words? I've decades of data in these files and it's becoming less accessible with every call.

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volvogirl

There are lots of posts here and several support articles about Schwab. Here's the latest
https://community.quicken.com/discussion/7900567/changes-to-charles-schwab-accounts#latest

Quicken Anja

Hello @KeithCal,

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!

Stewart@

Nope no messages

Stewart@

Checked latest =36.54,can't get past the oops screen,is there an end to this?

Stewart@

Do we have a MOD tonite or are we just chatting amongst ourselves