AT&T online billing snafu

Hi Folks, I upgraded my apple watch this weekend, and my online billing in quicken went into error mode. When I tried to fix it, it asks my for user id, password, then to choose a number to send a code. However, the number it gives is not my mobile number but rather my apple watch id assigned by at&t. Therefore the code goes into vapor. Any ideas? I went to the at&t site and it still shows my iphone number as the one to send codes to.

Answers

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @Chris Ingoldsby,

    Thank you for choosing to come to the Community with your questions and concerns, though I apologize for the delayed response. 

    Can I have you open a web browser and go to Quicken.com. From there you can log in to the My Account page. Once you are there, please check under Sign In & Security to see what you have under Phone Number. 

    Let us know what you find there, thank you.



    Quicken Alyssa

  • Hi Alyssa, it shows my correct mobile phone number (not the watch id).
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    edited November 26
    Hello again @Chris Ingoldsby,

    Thank you for the update! 

    Unfortunately, the MFA request comes directly from the biller itself. So if the only choice provided is not one you can successfully use you will have to contact the biller directly. 

    I apologize that we can't help you any further from our end on this. 



    Quicken Alyssa

  • Thank you Alyssa. When I go to AT&T, they give me a choice of which device to choose for MFA. On the quicken bill set up, it shows a drop down, but only gives one choice (the watch). Could this be a limitation or coding issue on the Quicken side? Thanks, Chris