Quicken Locks up when syncing Charles Schwab Account with new patch

I found the account syncing process worked passing to the Charles Schwab web site and authorizing Quicken access to the information. Then "Take me back to Quicken" tab is pressed, a window indicating communication is taking place with Schwab, The transaction download bar shows for a second then the whole system locks up with a dialog box with the title "Service provider change OK right away" Nothing clicked on this Window frees the system from being frozen. I have to shut Quicken down with the Windows Task Manager.
Up to now downloads from Schwab have worked flawlessly for years.

Has this been a problem for others?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Donnie in DM,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest that you try validating and/or super validating your data file to see if this will help. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let us know how it goes!

    -Quicken Anja
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