Should I enter a new mortgage account?

Question

My original mortgage was recently sold to another company which does not have auto download into Quicken. Since the loan # and other info is different, would it be smarter/easier for me to just create a new mortgage account so that I can manually enter the payment info? That would require disabling the original account, right?

Sherlock · Accepted Answer

I suggest you convert the online loan account to an offline loan account. You may want to review: FAQ: How do I convert a loan account that automatically downloads transactions, to a manual entry/sc

Sherlock · Accepted Answer

If you've been entering incorrect payment transactions in the payment account, converting the loan isn't going to magically correct your entries.  You should either correct the entries (preferred) or adjust the loan's balance going forward.