Anyway to recover Quicken Connected Services data?

dcjnd.frie
dcjnd.frie Member
edited December 2021 in Using the Mobile App
Lost Quicken Connected Services data during an error in connecting in which I was prompted to reset cloud connections. Now lost data.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @dcjnd.frie,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    To start with, I suggest that you try to reset your Quicken Cloud. Doing so does not affect your data file nor other Cloud Accounts (if applicable). Please, follow the instructions below in order to do so.
    1. Sign out of your Quicken Mobile and/or Web app(s)
    2. On your desktop program; Navigate to the Quicken dropdown menu 
    3. Preferences... 
    4. Mobile, Web & Alerts
    5. Use the toggle button on the left to turn Sync OFF 
    6. Click Disable Sync
    7. Navigate to Connected Services
    8. Click Reset (click Reset again on the pop-up box)
    9. Once the Reset completes, navigate back to Mobile, Web & Alerts
    10. Use the toggle button on the left to turn Sync ON
    11. Click Enable Sync
    12. Sign back into your Quicken Mobile and/or Web app(s)
    Once that is done, see if the issue still continues to persist.

    I hope this helps!
    -Quicken Anja
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