Citibank - Some accounts not showing up

I have authorized access on the Citi website, but my two credit card accounts (as opposed to my bank accounts) do not show up when Quicken connects to Citi for me to link my accounts to my Quicken accounts (or ignore or add). This happens with both the Citibank and the Citi Cards financial institutions in the Quicken list. I've had these credit cards and bank accounts for years on Quicken, so I don't know what is going on. Any advice?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @NotTechnical,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    To start with, I suggest creating a new (test) file and try adding the accounts in the test file to see if you receive the same result. If needed, please, review this support article for instructions on how to create a new file and how to switch back to your original file after.

    Let us know how it goes!
    -Quicken Anja
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