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Penfed connection error CC-501 since late November

ObieWonA

I haven't been able to download transactions from Penfed since late November. As a last resort I disabled online access for my Penfed account and tried to set it up again. It is still unable to connect to Penfed to even find my account. I'm getting a CC-501 "Oops, it's not your fault". Any suggestions, or is this something Quicken needs to work out with Penfed?

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Sherlock

If you haven't already, you may want to rview: ONGOING 12/9/21 Pentagon Federal Credit Union Returns CC-501, ccscrape.163/FDP-163 Error

ObieWonA

Thank you, I had not seen that. I've now bookmarked it.

ObieWonA

That thread now says "resolved". Since most people marked that comment as "Unhelpful", it does not seem to actually be resolved. I am still getting the same error.

ObieWonA

I misquoted the actual error message. It is CC-501, "Oops, we're having a problem." Now we just need to know when / how you're going to fix it.

mhawrysko

> @ObieWonA said:
> That thread now says "resolved". Since most people marked that comment as "Unhelpful", it does not seem to actually be resolved. I am still getting the same error.

It doesn't work for me. I am not sure what 'Resolved' means.

Sherlock

ObieWonA said:

That thread now says "resolved". Since most people marked that comment as "Unhelpful", it does not seem to actually be resolved. I am still getting the same error.

I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

solostorm

Quicken says this is resolved. It is NOT RESOLVED. PENFED is still not connecting to Quicken server.

stan05482

I just got off a 30 minute call with Quicken but problem is not resolved. I connect to PenFed accounts but no data is transmitted down. Support person was going to escalate the ticket.

solostorm

Account value comes across. Transactions do not.

stan05482

PenFed transactions finally pulled in on 12/22!

jancallen1

I still can't connect to Penfed accounts. I was hopeful it was solved. Is anyone else still having this ongoing issue?

solostorm

It brings over proper account value - but not the transactions that got it there.