Quicken 6.4.5 stopped downloading Fidelity accounts on December 10, 2021

Keep getting message that I cannot download while Quicken Cloud is unavailable. Try again later

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited December 2021
    Hi @JohnnyC123,

    Thank you for contacting the Quicken Community, I am sorry that you are experiencing this error. 

    I suggest trying to reset the cloud, you can do this by opening your Quicken application> bringing down the menu bar located at the top of your desktop> clicking Quicken> clicking preferences> clicking connected services> then clicking reset located under the cloud account. 
    I would like to know if you have any accounts with Charles Schwab, Chase, or any other FIs that have been giving us a hard time lately? I would also like to know if you have any sort of antivirus downloaded on your device? 
    The last thing that you can try is resetting your account connections, however, I would like to let you know that this step will require you to re-sign into all your accounts in the Quicken application. You can do this by opening your quicken application>bringing down the menu bar located at the top of your desk top> holding down the option button on your keyboard while clicking the help button at the same time> click troubleshooting which is located at the bottom of the menu>then click reset account connections. 

    I hope these steps can solve your issue, please let us know if the problem continues to occur. 

    Thank you,
    Quicken Jasmine
  • Hi @JohnnyC123,

    Please disregard the previous comment. There has been an update with this issue, if you could please send your logs to the Quicken team, we would surely appreciate it. You can send your logs by clicking into your Quicken application> bringing down the menu bar located at the top of your desktop> clicking the help button> report a problem> you can write that you are experiencing an issue connecting with the cloud in the description box> then send to Quicken. 

    Please let us know when you have completed these steps!

    Thank you for your continued patience as we have escalated this error and are working internally on a resolution. 

    Quicken Jasmine
  • logs sent to Quicken
  • Hi @JohnnyC123,

    Thank you for responding and for sending your logs to Quicken. We have escalated this error internally and are working on a resolution. 

    Here is a link to the current alert that we have regarding this issue, you can bookmark this link in order to be able to stay up to date on the latest information regarding this issue. 

    https://community.quicken.com/discussion/7903831/new-12-15-21-unable-to-communicate-with-quicken-cloud#latest

    Thank you for your continued patience and support.
    Quicken Jasmine

This discussion has been closed.