Capitalone 360 checking

Jayacol
Jayacol Member ✭✭
edited January 2022 in Download, Add/Update Accounts (Windows)
oops we are having a problem cc-501
setting up online services goes into an infinite loop cant setup
has been like this for months

Comments

  • Quicken Jade
    Quicken Jade Quicken Windows Subscription Alumni ✭✭✭✭
    Hi @Jayacol, I'm sorry to hear that you're experiencing this issue. When you go to tools and add account, please click on the Capital One 360 icon and make sure you're adding an account with Capital One 360 rather than Capital One Bank - New. Let me know if that helps. Thank you!
  • Jayacol
    Jayacol Member ✭✭
    doesn't matter which one I choose to add both give the same error message: Oops we're having a problem cc-501
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Jayacol,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    This is a known issue that we have opened an escalation ticket with our service provider for. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
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