Why does Quicken crash when manually adding downloaded account transactions?

TJDalyatty
TJDalyatty Quicken Windows Subscription Member
edited January 2022 in Errors and Troubleshooting (Windows)
After downloading bank account transactions and attempting to add those transactions to the subject account the software asks if I want to open a new account or add it to an existing account -- this request just started this month. I choose to add it to an existing account. The data file appears to be downloaded but then a couple of screens appear to attempt to open and then Quicken crashes. When I reopen Quicken and check the account the downloaded transaction data if there and the software behaves normally after that. I have checked the data file. It happens from a data file and data copy file.

Best Answer

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    If you haven't already, you may want to check the Keep Quicken open after Web Connect completes preference: select Edit > Preferences...




Answers

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    If you haven't already, you may want to check the Keep Quicken open after Web Connect completes preference: select Edit > Preferences...




  • TJDalyatty
    TJDalyatty Quicken Windows Subscription Member
    Thank your very much Sherlock; I checked the box to Keep Quicken open after Web Connect completes pursuant to your answer and that solved the problem I was having.
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