Can't add online payee to Quicken

Dave Chalk

Trying to add a payee to my online payee list. All prior entries are available but when I try and add a new payee, the "New" button is grayed out.. I used Quicken for years. Never ran into this issue..

Any suggestions? I am using current ver according to Quicken..

Quicken Anja

Hello @Dave Chalk,

Thank you for reaching out to the Community about your issue, though I apologize that you are experiencing this and for not having received a response yet.

Do you have a recent pre-update backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Windows and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

Let us know how it goes!