Transfers from investment accounts show up as coming from checking

JMack
JMack Member ✭✭
I have three Edward Jones accounts that had RMDs this year, and the distributions were sent to the cash account of a separate Ed Jones account. All of this should have occurred within the Edward Jones universe. And while the cash account does show the results of the transfers, the contributions are showing up as transfers out of a completely separate, non-Jones checking account. This, of course, screws up the balances. What's the way out of this? Using the latest QWin Deluxe R36.57 (27.1.36.57) on Win7/64

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @JMack,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

    If you haven't already, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!
    -Quicken Anja
  • JMack
    JMack Member ✭✭
    Thanks for the response, but this didn't affect the problem at all. Validate/Super didn't find any issues newer than 2015. To recap: three transactions show up as transfers in and from a credit union checking account that have no relation at all to that account. These transactions should be from separate Edward Jones investment accounts. How can I re-attribute them to the correct accounts? If I delete them, the checking balance is correct but the investment cash account they transfer to is then out of balance.
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