Credit Card Transactions Showing Incorrect Value (Negative vs Positive)

This discussion was created from comments split from: One of my credit card registers is decreasing balance when I make a purchase.

Comments

  • I had to get a new computer and download/reinstall the Quicken software from the site. It appears that I have a subscription that I pay for annually, but ever since the reinstall, only one of the credit card downloads adds where it should subtract and visa-versa. I went back to the beginning of the register and there is where it starts..........

    PLEASE HELP
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Paul T. Zurka,

    Thank you for reaching out to the Community about your issue, though I apologize that you are experiencing this.

    Do you have a recent backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Windows and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    I hope this helps!
    -Quicken Anja
  • volvogirl
    volvogirl SuperUser ✭✭✭✭
    Here's my notes.   Maybe you are missing some payments or charges.

    First make sure you are sorted in Date order with the newest date at the bottom. If you are not then click the DATE Column heading to sort.
     
    Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

    If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.


    Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.


     The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.


    See this for more info.....

    https://www.quicken.com/support/positive-black-balance-credit-card-account

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